Outlook 2010 - Introduction
OUT-10-01
Duration
Half day
Who should attend?
Anyone who will need to send and receive email messages within the organisation and to external contacts.
Pre-requisites
No previous experience of email or diary programs is required.
Objectives
The course is designed to introduce users to the capabilities of Outlook. The emphasis is on email although the basics of the calendar, contacts and tasks are also covered.
Course Content
The Outlook Window
Use the Outlook bar and folder list to move around the mailbox. Customise the Outlook Bar to add, rename and remove shortcuts & groups. Switch between views. Create and save views.
Calendar
Display & print the calendar in daily, weekly or monthly views. Create, edit and delete appointments. Create recurring appointments. Create annual events.
Contacts
Create, edit and delete contacts. Sort contacts. Filter contacts. Send a message to a contact. Insert a contact’s address in a Word document.
Inbox, Sent Items
Create, address and send an email message. Read incoming messages. Print, reply and forward messages. File incoming and outgoing messages in folders. Set message options of priority and sensitivity.
Track when a message has been delivered or read. Message attachments (insert files/documents in a message). Out of Office Assistant. Create an AutoSignature.
Send a message to an external Internet address. Send a fax via Outlook. Send a message using a distribution list. Create a personal distribution list. Archive messages.
Tasks
Create, edit and delete tasks. Mark a task as completed.
Public folders
Structure of the public folder system. Access and read items in a public folder. Post documents/messages to a public folder.
